Scheduled maintenance.
Updates, cleanup and preventive review before something fails.
A digital system is a living asset: it needs operations.
Verified backups, monitoring, security, updates and continuous improvement. Your platform isn't delivered and abandoned: it's operated as part of the business.
What the operations plan includes.
A clear plan with a monthly horizon and evidence of what was executed.
Verified copies.
Periodic backup with real restoration testing, not just a promise.
Availability and speed watch.
Alerts on downtime or slowness, with action per agreed response time.
Incremental improvements.
Content adjustments, new sections and SEO optimizations within the plan.
How we work
Audit, plan and operate.
Operating without auditing is guessing. We start with a technical diagnostic.
Technical audit
System inventory: hosting, code, integrations, risks and technical debt.
Operations plan
Scope, included hours, response times and agreed priorities.
Stabilization
Initial backup, critical-risk correction and monitoring baseline.
Monthly operation
Maintenance, adjustments and improvements per plan, with a visible log.
Support
Direct channel with response times defined by criticality.
Report
Monthly summary: incidents, actions, system status and recommendations.
Responsible limits
Support maintains; big changes are projects.
The plan covers…
Normal operation and reasonable urgencies.
- Fault and downtime correction
- Security updates
- Content and minor section changes
- Monitoring and verified backups
- Improvement recommendations
It doesn't cover…
Redesigns or new development.
- New large platforms or modules
- Full brand redesigns
- Ad campaign management
- Third-party errors out of scope
- Systems without an accepted audit
Who answers when your site fails on a Saturday?
Pedro will audit the current technical state and propose an operations plan with clear timelines and costs.
FAQ
Before contracting operations.
How fast do you respond to a failure?
Per the contracted plan: response levels by criticality, defined in writing before starting.
Are backups enough alone?
No: an untested backup is an assumption. We verify restoration periodically.
Does my current provider lose access?
Not necessarily. We define roles and access with you; operations can coexist with other providers.
What if I want to grow the system?
Expansions are quoted as separate projects with their own scope; the plan covers their later operation.